en483 English for Tourism and Hotel Services

1. Characteristics of rural tourism?
   • activities that take place in the countryside
   • tourism on a small scale
   • employment and income for local people, but without becoming the dominant economic area
   • the recovery of local traditions, arts, crafts, architectural, and farming practice
   • services and activities that are based principally on local products and resources
   • the sustainable use of natural resources such as forests river, or the landscape
2. No, it isn’t. It is large-scale, has a significant environmental impact, and is often the dominant economic activity. It may not employ local people.
3. • Advantages:
     • recover all aspects of an area’s local culture such as crafts, architectural styles, food and drink, tradition, dress, and festival
     • provide employment for local people
     • introduce nature and culture to other people (or other parts of country and nations)Disadvantages:
   • Disadvantage
     • If it becomes popular, so many people will go to the place and damage the natural and cultural resources.
4. A motorhome includes a working engine, but a caravan does not include one. It requires a car so that it can be mobile.
   • Caravan n. [C] a wheeled vehicle for living or travelling in, especially for holidays, that contains beds and cooking equipment and can be pulled by a car

     (Retrieved from https://dictionary.cambridge.org/dictionary/english/caravan)

   • Motorhome n. [C] a large motor vehicle that is designed to be lived in while travelling. It contains cooking equipment, one or more beds, and sometimes a toilet.

     (Retrieved from https://dictionary.cambridge.org/dictionary/english/motor-home)

5. Pitch n. [C] the piece of ground on which you can put up a tent, park a caravan, etc.

   Pitch v. [T] to put up a tent and make it ready to use

   (Retrieved from https://dictionary.cambridge.org/dictionary/english/pitch)

6. Receptionist: Are they small tents? (to confirm information)

   Tourist: No, they are family tents. ( to correct information)

   Receptionist: Oh. I’ll just change it. There you are. Two pitches for small tents. (to confirm information)

   Tourist: Thank you.

1.
distill [verb]​ /dɪˈstɪl/
to heat a liquid until it changes to a gas and then make it liquid again by cooling
examples: distilled water/whiskey
(Retrieved from https://dictionary.cambridge.org/dictionary/english/distill)

brew [verb] /bruː/
(1) to make beer
(2) If you brew tea or coffee, you add boiling water to it to make a hot drink, and if it brews, it gradually develops flavour in the container in which it was made
(Retrieved from https://dictionary.cambridge.org/dictionary/english/brew)

2.
2.1 meadow = (b) a field with grass and often wild flowers in it
(Retrieved from https://dictionary.cambridge.org/dictionary/english/meadow)

2.2 orchard = (f) an area of land where fruit trees are grown
(Retrieved from https://dictionary.cambridge.org/dictionary/english/orchard)

2.3 pottery = (c) the activity or skill of making clay objects by hand
(Retrieved from https://dictionary.cambridge.org/dictionary/english/pottery)

2.4 craft = (e) something produced using skill and experience
(Retrieved from https://dictionary.cambridge.org/dictionary/english/craft)

2.5 trekking = (g) the activity of walking long distances on foot for pleasure
(Retrieved from https://dictionary.cambridge.org/dictionary/english/trekking)

2.6 weave = (a) to make cloth by repeatedly crossing a single thread through two sets of long threads on a loom (= special frame)
(Retrieved from https://dictionary.cambridge.org/dictionary/english/weave)

2.7 carving = (d) a shape or pattern cut into wood or stone or the skill of doing this
(Retrieved from https://dictionary.cambridge.org/dictionary/english/weaving)

3. /ˈsɪlk.wɜːm/

4.
4.1 In terms of coverage, rain usually covers a much wider area compared to showers. In terms of duration, rain usually lasts longer than showers. In terms of occurrence, showers often start and end more sudden compared to rains.(Retrieved from http://www.differencebetween.net/language/difference-between-rain-and-showers/)

4.2 Cloudy conditions mean at least 50 percent of the sky will be covered by clouds – there will be more clouds than sunshine. Mostly cloudy means from 80 to 90 percent of the sky will be covered by clouds. An overcast sky is usually a dull and gray-looking sky when clouds are expected to cover all of the surrounding area. Almost entire sky is cloudy.                                                                                        (Retrieved from https://blog.chron.com/sciguy/2011/03/is-there-a-difference-between-the-terms-cloudy-and-overcast/)

5.
5.1     a. It’ll rain tomorrow morning.
5.2     b. It’s going to rain tomorrow morning.

6. Example: In my neighbourhood, Surat Thani, there is a rural tourism area named Klong Roy Sai. There are so many activities to do if you visit the place. The visitors can cruise around the mangrove forests to watch the ancient houses that are well preserved. The visitors can also enjoy the traditional fishing routes and many activities that will make tourists realize the simple happiness of the Klong Roy Sai, the community lives in ordinary but not ordinary. People in this area still use boat as a main vehicle for transportation. In addition, visitors will see demonstrations of coconut shell handicrafts and batik wristwatches.

1. 1. f
   2. b
   3. e
   4. a
   5. d
   6. c
2. Example : In my opinion, I think feeling comfortable is very important when traveling as I appreciate luxury and convenience. When I find a nice hotel to stay, I usually seek for entire facilities, swimming pool, and also Wi-Fi connection. Staying in the hotel must be more comfortable than staying at home, for me.
3. (n.) the process or practice of using another person's ideas or work and  pretending that it is your own - online Cambridge Dictionary
4. There are four rules to avoid Plagiarism:                                                                       1) Every time you use other people's words or ideas, reference it.                       2) Every time you use exact words, use quotation marks.                                     3) If you do not use quotation marks, paraphrase.                                                 4) Give a list of citations at the end of your text.
5. a. use quotation marks and reference it                                                                    b. reference them                                                                                                            c. use quotation marks and reference them                                                              d. reference it
6.   Example : According to Blake (2015), compared to dogs, the animal that has been staying with its owner longer, cats are different as they do not rely on their owners for basic needs.

1. allocate (v) to give a guest a specific room
   room rack (n) the computer screen or the board that shows which rooms are free
2. smoking or non-smoking, inside or outside room, high or low floor
3. -We choose Keep the reasonable distance and Smile when you greet the customer because if you get too close to the guests, they might feel uncomfortable. At the same time, if you are too far from them, it might be hard to communicate with each other. We also think that we should smile because first impression is important and smile can relax the guests.
4. -What your name, please?
   -Could I just have your name please?
5. -just, sign, here, registration
   -will, using,garage
6. regular guest

1. Match these following words to their collocations.

Answers:  

1.1 b. requests for foreign exchange

1.2 a. final payment

1.3 c. FAQs

1.4 b. guest histories

2. According to the answer to question 1.1, 1.2, 1.3 and 1.4, which of the duties does a receptionist carry out     

Answers:  

2.1 to answer  FAQs

2.2 to deal with requests for foreign exchange, to answer FAQs

2.3 to take final payment, to update guest histories

3. From the eight simple rules for welcoming guests, why are “Make eye contact, but don’t stare” and “Address the customer by name” necessary?

Answer:

Establishing eye contact during conversations with our guests makes them know that we are paying attention to them. Addressing our customers by name shows that we do recognise them. Both make them feel that they are important.

4. What are the differences of a new guest with a reservation, a regular guest and a chance guest?

Answer:

A new guest with a reservation refers to a new guest who booked a room in advance, whereas a chance guest is a walk-in guest who has not booked a room yet. As for regular guests, they are guests who have stayed at the hotel before and usually stay there.

5. What are the adjectives for

Answers:

5.1 misty

5.2 showery

5.3 foggy

5.4 stormy

6. Talk to your partner about your favourite rural tourism activity.

Answer: 

My favourite rural tourism activity is cycling because when I ride a bike, I can go and stop wherever I want to admire breathtaking scenery such as on the top of a hill and spend time photographing the rural landscape.

1. a meeting, especially one that is sudden and unexpected.
2. Suitcase
3. Be prepared, Look the part, Smile, Be interested, Be helpful and Be yourself.
4. Hospitality is a friendly and generous behavior towards guests while welcome is a greeting that is given to somebody when they arrive, especially a friendly one.
5. Like, Kinda, Well, Umm, You know, Right?, So and I mean.
6. /ˌsɪl.uˈet/

1. - Handshake: when they are acquainted with new people in a formal situation
   - Bow: Japanese, Chinese and Korean do it to greet a person who they respect
   - High five: when people do something successfully or have a same idea
   - Embrace/ Hug : When they meet people who they have not seen for a long time
   - Kiss : When they meet their boyfriends/ girlfriends. Parents kiss their children
   - Backslap: People do it to encourage someone
2. When we wai our friends, the thumbs will go below our chin while wai for older people, the thumbs will touch our nose and the forefingers will touch the forehead.

3. This is….. /Have you met….? /I would like to introduce….
4. - Well, it was really nice to meet you.
   - Well, it was very nice to talk with you.
   - Well, I hope you really enjoy your (explore/trip/day/ect.)

5. We use “It is nice to meet you.” when we start a conversation while we use “It’ was nice to meet you.” when we want to end a conversation.

6. - Don't forget to smile
   - Prepare topics and sentences
   - Recommend some nice places and foods

1. Two doors with air-conditioning
2. Third-party liability
3. - Is there anything else you require?
   - Is there anything I can help you with?
4. noun [ C ] /ˈweɪ.vər/ an agreement that you do not have to pay or obey something
   (Retrieved from https://dictionary.cambridge.org/dictionary/english/waiver)
5. It covers the damages of your hire car which means that you don’t have to pay for the car repair.
6. “How will you pay?” (Future Simple) shows that you have to decide at that time, but “How will you be paying” (Future Continuous) shows about an action that takes place as part of a routine. (Decided before = "going to" future. Arranged before = present continuous.)

1. The features Sam has are being prepared, helpful and his smile.

2.   2.1 The conversation takes place at the airport.

      2.2 Yes, they have.

      2.3 No, it isn’t.

3. Third party liability is insurance against money which an insured may have to pay to third parties if they accidentally cause them injury, loss, or damage.

(Retrieved from https://www.collinsdictionary.com/dictionary/english/third-party-liability)

4. /ˈəʊpəl/

5.   5.1 Know your audience before the presentation.

      5.2 Greet your audience at the start of the presentation and thank them for their attendance at the end.

      5.3 Face your audience, make an eye contact and don’t forget to smile.

      5.4 Engage the audience, getting them interested.

      5.5 Use gestures properly.

      5.6 Speak smoothly, clearly and confidently.

      5.7 Don't read your script during the presentation.

      5.8 Practice makes perfect.

(For more useful information, you can access this website https://www.otago.ac.nz/humanresources/otago063295.pdf)

6. The transit lounge.

1.

1.1 The word ‘distinguished’ is an adjective.

1.2 Distinguished means very successful, authoritative, and commanding great respect. Synonym: famous, eminent, famed, renowned, prominent, well know (Retrieved from https://en.oxforddictionaries.com/definition/distinguished)

2. ‘Heart’ means city centre.

3. Libya is in South Africa.

   Ecuador is in South America.

   Russia is in Asia and Europe.

4. Example

I will employ local guide, interpreter, local driver, and biologist on my tour.

(interpreter (n.) is a person who interprets, especially one who translates speech orally or into sign language. - Retrieved from https://en.oxforddictionaries.com/definition/interpreter.)

5. We use past simple tense ‘to express actions happening in a finished period of time’, while we use present perfect tense ‘to express actions happening in an unfinished period of time’.

6. Example

6.1 I would like to work on Phi Phi Don island in Krabi.

6.2 I would like to be a guide because this job is challenging and fascinating at the same time. Since I have to deal with different people each and every day, it gives me a chance to meet new friends from around the world and to improve my working skills.

1. Rapport means a good understanding of someone and ability to communicate with them. Its collocations are with and between, for example:
   • She has a good rapport with her staff,
   • There seems to be a better rapport between players and officials now than in the past.    (Retrieved from https://dictionary.cambridge.org/dictionary/learner-english/rapport, and https://www.ldoceonline.com/dictionary/rapport)
2. The technical abbreviations on page 71 are:
   1. comfort break (n.) a short break (often to use the toilet)
   2. grats (n.) gratuities or tips (a small amount of money for someone who has provided you with a service, in addition to the official amount and for their personal use)
   3. Must Tells (n.) an important information (e.g.story) that the guide must remember to tell the tourists
   4. panoramic (adj.) with a view of a wide area ( e.g. a panoramic tour = a sightseeing tour)
      
   5. pax (n.) passengers
   6. rooming list (n.) the list detailing which rooms guests are staying in at the hotel
   7. Top Visual Priorities (n.) the most important sights to point out
3. To check the passengers can hear you: Can you all hear me OK?/To introduce your driver: Your driver today is (name).
4. We use the Future Continuous when we want to talk about what will be happening at a certain point in the future, for example:
   • Next week they will be flying to Australia from Saudi Arabia,
   • The first train will be departing at 5.30 a.m.
   • We also use future continuous to talk about things that will happen in the future 'as a matter of course', which means it is routine.
5. Keep calm./Calm down./Don’t worry./Try to relax./Look at me.
6. The phase “I’m sorry” used to show politeness when refusing something or disagreeing. It can be made stronger and more sincere by adding ‘so‘ or ‘really‘: I’m so sorry we’re late./I’m really sorry about last night.   (Retrieved from https://dictionaryblog.cambridge.org/2015/04/08/im-so-sorry-the-language-of-apologizing/)