- en483 Course Reflection
- en483 Week 16
- en483 Week 15
- en483 Week 14
- en483 Week 13
- en483 Week 12
- en483 Week 11
- en483 Week 10
- en483 Week 08
- en483 Week 07
- en483 Week 5
- en483 Our Personal Pictures
- Ratchaburi Trip
- Error Correction Symbols
- en483 Week 4
- Personal Picture
- en483 Week 3
- en483 Week 2
- en483 Week 1—Introduction
- Review Questions
Week 10 (Champ & P)
- What are the characteristics of rural tourism?
- Is a ski resort rural tourism? Why?
- What are the advantages and disadvantages of rural tourism?
- What is the difference between caravan and motorhome?
- What does the word “pitch” mean?
- Which words are stressed in this conversation? Why do you have to stress those words?Receptionist: Are they small tents?
Tourist: No, they are family tents.
Receptionist: Oh. I’ll just change it. There you are. Two pitches for family tents.
Tourist: Thank you
- Characteristics of rural tourism?
- activities that take place in the countryside
- tourism on a small scale
- employment and income for local people, but without becoming the dominant economic area
- the recovery of local traditions, arts, crafts, architectural, and farming practice
- services and activities that are based principally on local products and resources
- the sustainable use of natural resources such as forests river, or the landscape
- No, it isn’t. It is large-scale, has a significant environmental impact, and is often the dominant economic activity. It may not employ local people.
- recover all aspects of an area’s local culture such as crafts, architectural styles, food and drink, tradition, dress, and festival
- provide employment for local people
- introduce nature and culture to other people (or other parts of country and nations)Disadvantages:
- If it becomes popular, so many people will go to the place and damage the natural and cultural resources.
- A motorhome includes a working engine, but a caravan does not include one. It requires a car so that it can be mobile.
- Caravan n. [C] a wheeled vehicle for living or travelling in, especially for holidays, that contains beds and cooking equipment and can be pulled by a car
(Retrieved from https://dictionary.cambridge.org/dictionary/english/caravan)
- Motorhome n. [C] a large motor vehicle that is designed to be lived in while travelling. It contains cooking equipment, one or more beds, and sometimes a toilet.
(Retrieved from https://dictionary.cambridge.org/dictionary/english/motor-home)
- Caravan n. [C] a wheeled vehicle for living or travelling in, especially for holidays, that contains beds and cooking equipment and can be pulled by a car
- Pitch n. [C] the piece of ground on which you can put up a tent, park a caravan, etc.
Pitch v. [T] to put up a tent and make it ready to use
(Retrieved from https://dictionary.cambridge.org/dictionary/english/pitch)
- Receptionist: Are they small tents? (to confirm information)
Tourist: No, they are family tents. ( to correct information)
Receptionist: Oh. I’ll just change it. There you are. Two pitches for small tents. (to confirm information)
Tourist: Thank you.
Week 11 (Bell, Pleng)
1. What is the difference between "distill" and "brew"?
2. Match each word with its dictionary definition
(a) to make cloth by repeatedly crossing a single thread through two sets of long threads on a loom (= special frame)
(b) a field with grass and often wild flowers in it
(c) the activity or skill of making clay objects by hand
(d) a shape or pattern cut into wood or stone or the skill of doing this
(e) something produced using skill and experience
(f) an area of land where fruit trees are grown
(g) the activity of walking long distances on foot for pleasure
3. How do you pronounce "silkworm"?
4. What is the difference between
4.1 rain and shower?
4.2 cloudy and overcast?
5. Which sentence is more certain?
a. It’ll rain tomorrow morning.
b. It’ll probably rain tomorrow morning.
a. It’ll rain tomorrow morning.
b. It’s going to rain tomorrow morning.
6. With your partner, can you give at least one example of rural tourism in your province?Answers
distill [verb] /dɪˈstɪl/
to heat a liquid until it changes to a gas and then make it liquid again by cooling
examples: distilled water/whiskey
(Retrieved from https://dictionary.cambridge.org/dictionary/english/distill)
brew [verb] /bruː/
(1) to make beer
(2) If you brew tea or coffee, you add boiling water to it to make a hot drink, and if it brews, it gradually develops flavour in the container in which it was made
(Retrieved from https://dictionary.cambridge.org/dictionary/english/brew)
2.1 meadow = (b) a field with grass and often wild flowers in it
(Retrieved from https://dictionary.cambridge.org/dictionary/english/meadow)
2.2 orchard = (f) an area of land where fruit trees are grown
(Retrieved from https://dictionary.cambridge.org/dictionary/english/orchard)
2.3 pottery = (c) the activity or skill of making clay objects by hand
(Retrieved from https://dictionary.cambridge.org/dictionary/english/pottery)
2.4 craft = (e) something produced using skill and experience
(Retrieved from https://dictionary.cambridge.org/dictionary/english/craft)
2.5 trekking = (g) the activity of walking long distances on foot for pleasure
(Retrieved from https://dictionary.cambridge.org/dictionary/english/trekking)
2.6 weave = (a) to make cloth by repeatedly crossing a single thread through two sets of long threads on a loom (= special frame)
(Retrieved from https://dictionary.cambridge.org/dictionary/english/weave)
2.7 carving = (d) a shape or pattern cut into wood or stone or the skill of doing this
(Retrieved from https://dictionary.cambridge.org/dictionary/english/weaving)
4.1 In terms of coverage, rain usually covers a much wider area compared to showers. In terms of duration, rain usually lasts longer than showers. In terms of occurrence, showers often start and end more sudden compared to rains.(Retrieved from http://www.differencebetween.net/language/difference-between-rain-and-showers/)
4.2 Cloudy conditions mean at least 50 percent of the sky will be covered by clouds – there will be more clouds than sunshine. Mostly cloudy means from 80 to 90 percent of the sky will be covered by clouds. An overcast sky is usually a dull and gray-looking sky when clouds are expected to cover all of the surrounding area. Almost entire sky is cloudy. (Retrieved from https://blog.chron.com/sciguy/2011/03/is-there-a-difference-between-the-terms-cloudy-and-overcast/)
5.1 a. It’ll rain tomorrow morning.
5.2 b. It’s going to rain tomorrow morning.
6. Example: In my neighbourhood, Surat Thani, there is a rural tourism area named Klong Roy Sai. There are so many activities to do if you visit the place. The visitors can cruise around the mangrove forests to watch the ancient houses that are well preserved. The visitors can also enjoy the traditional fishing routes and many activities that will make tourists realize the simple happiness of the Klong Roy Sai, the community lives in ordinary but not ordinary. People in this area still use boat as a main vehicle for transportation. In addition, visitors will see demonstrations of coconut shell handicrafts and batik wristwatches.
Week 13 (Peara, Pe)
1. Match each situation with the most appropriate option of hotels.
a. A bed for the night
b. A place to hide away
c. Home from home
d. The office when away from the office
e. A bit of luxury once in a while
f. A place where you can let your hair down
1) Mr. Phuchit is a famous actor. His work is very stressful, so in this weekend, he wants to be relaxed as much as he can.
2) Tangmo is a 17-year-old girl who likes peace. She has got a voucher from a famous hotel, and she plans to stay there for one night. She says she needs no disturbance.
3) Kratai has been saving money for months. She is finding a very nice hotel to spend her vacation. She says, “Five-star hotel is best.”
4) Chanon is a foreign traveler. He spends a day and a night worthily. He does not stay for long in one city. “Just one day is enough,” he says.
5) Fhun is a hard-working woman. On vacation, she plans to relax herself in countryside. Unfortunately, she has an urgent work to finish.
6) Christopher is a backpacker. When he finds a place to stay, he considers the place good with its friendly staff and amiable surroundings.
2. In your own opinions, which of the following options is the most essential for you in traveling? Why? a. feeling comfortable
b. feeling secure
c. feeling very much relaxed
3. What does ‘Plagiarism’ mean?
4. What do we need to do in order to avoid plagiarism?
5. The following items are all plagiarized. Fix them
a. Copy one sentence from Withkit.com and paste it in your writing. (No reference)
b. Read some information and use its ideas in your presentation. (No reference)
c. Copy a few sentences and use them as a part of the script for presentation. (No reference)
d. Read a sentence, paraphrase it, and use it in your essay. (No reference)
6. Paraphrase the following sentence.
Unlike dogs, who have been working and living with humans far longer, cats do not look to people for their daily needs.
- Author: Michael Blake
- Title: “Do Cats Really Love You Less Than Dogs?”
- Publish date: October 13, 2015
- Example : In my opinion, I think feeling comfortable is very important when traveling as I appreciate luxury and convenience. When I find a nice hotel to stay, I usually seek for entire facilities, swimming pool, and also Wi-Fi connection. Staying in the hotel must be more comfortable than staying at home, for me.
- (n.) the process or practice of using another person's ideas or work and pretending that it is your own - online Cambridge Dictionary
- There are four rules to avoid Plagiarism: 1) Every time you use other people's words or ideas, reference it. 2) Every time you use exact words, use quotation marks. 3) If you do not use quotation marks, paraphrase. 4) Give a list of citations at the end of your text.
- a. use quotation marks and reference it b. reference them c. use quotation marks and reference them d. reference it
- Example : According to Blake (2015), compared to dogs, the animal that has been staying with its owner longer, cats are different as they do not rely on their owners for basic needs.
Week 14 (Kratai and Goke)
- What do these words mean?
- Give examples of preferences
- Choose 2 welcoming rules that you think are the most important and explain the reasons
- Give 2 questions for asking the guests' name appropriately
- Which words are stressed in these sentences? and practice with your partner
And if you could just sign here on the registration card?
And will you be using the garage?
- Read the conversation and identify what type the guest is
Receptionist: Good evening, how can I help you, Miss Watkins?
Miss Watkins: Good evening. It's nice to be back here.
Receptionist: Let me check your usual room.
Miss Watkins: Can I change to double room? I come with my friend today.
Receptionist: Sure, Ma'am.
- allocate (v) to give a guest a specific room
room rack (n) the computer screen or the board that shows which rooms are free
- smoking or non-smoking, inside or outside room, high or low floor
- -We choose Keep the reasonable distance and Smile when you greet the customer because if you get too close to the guests, they might feel uncomfortable. At the same time, if you are too far from them, it might be hard to communicate with each other. We also think that we should smile because first impression is important and smile can relax the guests.
- -What your name, please?
-Could I just have your name please?
- -just, sign, here, registration
- regular guest
Week 15 (Oat, Mhee)
- Match these following words to their collocations.
1.1 to deal with ___________
- bookings b. requests for foreign exchange c. FAQs
1.2 to take___________
- final payment b. guest histories c. messages for guests
1.3 to answer___________
- messages for guests b. incoming phone calls c. FAQs
1.4 to update____________
1. cancellations b. guest histories c. guests in
- According to the answer to question 1.1, 1.2, 1.3 and 1.4, which of the duties does a receptionist carry out
2.1 before guests arrive?2.2 during a guest’s stay?2.3 when guests leave?
- From the eight simple rules for welcoming guests, why are “Make eye contact, but don’t stare” and “Address the customer by name” necessary?
- What are the differences of a new guest with a reservation, a regular guest and a chance guest?
- What are the adjectives for 5.1 mist 5.2 showers
- Talk to your partner about your favourite rural tourism activity.
1. Match these following words to their collocations.
1.1 b. requests for foreign exchange
1.2 a. final payment
1.3 c. FAQs
1.4 b. guest histories
2. According to the answer to question 1.1, 1.2, 1.3 and 1.4, which of the duties does a receptionist carry out
2.1 to answer FAQs
2.2 to deal with requests for foreign exchange, to answer FAQs
2.3 to take final payment, to update guest histories
3. From the eight simple rules for welcoming guests, why are “Make eye contact, but don’t stare” and “Address the customer by name” necessary?
Establishing eye contact during conversations with our guests makes them know that we are paying attention to them. Addressing our customers by name shows that we do recognise them. Both make them feel that they are important.
4. What are the differences of a new guest with a reservation, a regular guest and a chance guest?
A new guest with a reservation refers to a new guest who booked a room in advance, whereas a chance guest is a walk-in guest who has not booked a room yet. As for regular guests, they are guests who have stayed at the hotel before and usually stay there.
5. What are the adjectives for
6. Talk to your partner about your favourite rural tourism activity.
My favourite rural tourism activity is cycling because when I ride a bike, I can go and stop wherever I want to admire breathtaking scenery such as on the top of a hill and spend time photographing the rural landscape.
Week 2 (Non, Preaw)
- What does "encounter" mean?
- What word means "a rectangular case with a handle that you use for carrying clothes when you are travelling"?
- Give three examples of encounter rules.
- What is the difference between hospitality and welcome?
- Give five examples of fillers that you normally use in your daily life conversation.
- How do you pronounce "silhouette"?
- a meeting, especially one that is sudden and unexpected.
- Be prepared, Look the part, Smile, Be interested, Be helpful and Be yourself.
- Hospitality is a friendly and generous behavior towards guests while welcome is a greeting that is given to somebody when they arrive, especially a friendly one.
- Like, Kinda, Well, Umm, You know, Right?, So and I mean.
Week 3 (Ammy, Noon, Miku)
1. Can you give at least three examples of the ways of greeting and explain which situation people use them?
2. What is the difference between Wai for friends and Wai for people who are older than us?
3. Can you give examples of how to introduce someone?
4. When you met someone for the first time, how should you close a conversation?
5. What is the difference between “It’s nice to meet you” and “It was nice to meet you”?
6. From the speaking activity at Thailand Tourism Expo, what can you improve to make the conversation to be smooth and impressive?
- - Handshake: when they are acquainted with new people in a formal situation
- Bow: Japanese, Chinese and Korean do it to greet a person who they respect
- High five: when people do something successfully or have a same idea
- Embrace/ Hug : When they meet people who they have not seen for a long time
- Kiss : When they meet their boyfriends/ girlfriends. Parents kiss their children
- Backslap: People do it to encourage someone
- When we wai our friends, the thumbs will go below our chin while wai for older people, the thumbs will touch our nose and the forefingers will touch the forehead.
- This is….. /Have you met….? /I would like to introduce….
- - Well, it was really nice to meet you.
- Well, it was very nice to talk with you.
- Well, I hope you really enjoy your (explore/trip/day/ect.)
- We use “It is nice to meet you.” when we start a conversation while we use “It’ was nice to meet you.” when we want to end a conversation.
- - Don't forget to smile
- Prepare topics and sentences
- Recommend some nice places and foods
Week 4 (Pak&Tangmo)
- What does “2dr / a/c” mean?
- If you don’t want to pay when you injure somebody or damage someone’s car, what insurance should you purchase?
- How can you ask to check for any other requests?
- What does “waiver” mean?
- What does collision damage waiver cover?
- What’s the difference between “How will you pay?” and “How will you be paying?”?
- Two doors with air-conditioning
- Third-party liability
- - Is there anything else you require?
- Is there anything I can help you with?
- noun [ C ] /ˈweɪ.vər/ an agreement that you do not have to pay or obey something
(Retrieved from https://dictionary.cambridge.org/dictionary/english/waiver)
- It covers the damages of your hire car which means that you don’t have to pay for the car repair.
- “How will you pay?” (Future Simple) shows that you have to decide at that time, but “How will you be paying” (Future Continuous) shows about an action that takes place as part of a routine. (Decided before = "going to" future. Arranged before = present continuous.)
Week 5 (Fhun Mink)
1. Read the following text and answer what the features Sam presents while working in the tourism industry.
“Before meeting the guest, Sam always does his research to know who he is meeting or where he is going. He never fails to give a warm welcoming smile, and he always offers his assistance before the guest asks for it.”
2. Read the conversation and answer the questions.
“Hello, Mr Smith - it’s great to see you again. Welcome to Thailand. How was your flight?”
2.1 Where does the conversation take place?
2.2 Have the speakers met before?
2.3 Is another person introduced?
3. What is a third party liability in car rental?
4. How do you pronounce “Opel”?
5. Give at least three examples of the characteristics of a good presentation.
6. You are a passenger flying from Houston to London. Where will you be waiting in the Keflavík International Airport during your connecting flight?Answers
1. The features Sam has are being prepared, helpful and his smile.
2. 2.1 The conversation takes place at the airport.
2.2 Yes, they have.
2.3 No, it isn’t.
3. Third party liability is insurance against money which an insured may have to pay to third parties if they accidentally cause them injury, loss, or damage.
5. 5.1 Know your audience before the presentation.
5.2 Greet your audience at the start of the presentation and thank them for their attendance at the end.
5.3 Face your audience, make an eye contact and don’t forget to smile.
5.4 Engage the audience, getting them interested.
5.5 Use gestures properly.
5.6 Speak smoothly, clearly and confidently.
5.7 Don't read your script during the presentation.
5.8 Practice makes perfect.
(For more useful information, you can access this website https://www.otago.ac.nz/humanresources/otago063295.pdf)
6. The transit lounge.
Week 6 (Kaimook, Film)
1.Humphrey Burton is one of Britain’s most distinguished television directors.
1.1 What part of speech is the word ‘distinguished’?
1.2 What does ‘distinguished’ mean?
2. What does ‘heart’ in the context “in the heart of St.Petersburg” mean?
3.Which continents are Libya, Ecuador and Russia in?
4. Which tourism professionals will you employ on your tour to Amazon jungle?
5. What is the difference between ‘Past Simple Tense’ and ‘Present Perfect Tense’?
6.What if you have an opportunity to work in Thailand's tourism industry.
6.1 Where would you like to work?
6.2 Which job would you like to do and why?Answers
1.1 The word ‘distinguished’ is an adjective.
1.2 Distinguished means very successful, authoritative, and commanding great respect. Synonym: famous, eminent, famed, renowned, prominent, well know (Retrieved from https://en.oxforddictionaries.com/definition/distinguished)
2. ‘Heart’ means city centre.
3. Libya is in South Africa.
Ecuador is in South America.
Russia is in Asia and Europe.
I will employ local guide, interpreter, local driver, and biologist on my tour.
(interpreter (n.) is a person who interprets, especially one who translates speech orally or into sign language. - Retrieved from https://en.oxforddictionaries.com/definition/interpreter.)
5. We use past simple tense ‘to express actions happening in a finished period of time’, while we use present perfect tense ‘to express actions happening in an unfinished period of time’.
6.1 I would like to work on Phi Phi Don island in Krabi.
6.2 I would like to be a guide because this job is challenging and fascinating at the same time. Since I have to deal with different people each and every day, it gives me a chance to meet new friends from around the world and to improve my working skills.
Week 8 (Boss & Karn)
- What does “rapport” mean and what are its collocations?
- Give at least three examples of the technical abbreviations on page 71 and describe their meanings in tourism terms.
- You are a guide on a coach, and you want to check the passengers can hear you and introduce your driver. What would you say?
- When do we use ‘future continuous’ tense?
- Fill in the blank with appropriate responses.
- A: I have a midterm exam today, but I am not ready. I want to cry now.
- B: ________________. There’s nothing to worry about. Just do your best.
- What’s the difference between “I’m sorry” and “I’m really sorry”?
- Rapport means a good understanding of someone and ability to communicate with them. Its collocations are with and between, for example:
- She has a good rapport with her staff,
- There seems to be a better rapport between players and officials now than in the past. (Retrieved from https://dictionary.cambridge.org/dictionary/learner-english/rapport, and https://www.ldoceonline.com/dictionary/rapport)
- The technical abbreviations on page 71 are:
- comfort break (n.) a short break (often to use the toilet)
- grats (n.) gratuities or tips (a small amount of money for someone who has provided you with a service, in addition to the official amount and for their personal use)
- Must Tells (n.) an important information (e.g.story) that the guide must remember to tell the tourists
- panoramic (adj.) with a view of a wide area ( e.g. a panoramic tour = a sightseeing tour)
- pax (n.) passengers
- rooming list (n.) the list detailing which rooms guests are staying in at the hotel
- Top Visual Priorities (n.) the most important sights to point out
- To check the passengers can hear you: Can you all hear me OK?/To introduce your driver: Your driver today is (name).
- We use the Future Continuous when we want to talk about what will be happening at a certain point in the future, for example:
- Next week they will be flying to Australia from Saudi Arabia,
- The first train will be departing at 5.30 a.m.
- We also use future continuous to talk about things that will happen in the future 'as a matter of course', which means it is routine.
- Keep calm./Calm down./Don’t worry./Try to relax./Look at me.
- The phase “I’m sorry” used to show politeness when refusing something or disagreeing. It can be made stronger and more sincere by adding ‘so‘ or ‘really‘: I’m so sorry we’re late./I’m really sorry about last night. (Retrieved from https://dictionaryblog.cambridge.org/2015/04/08/im-so-sorry-the-language-of-apologizing/)